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Frequently Asked Questions
Questions? We have answers.
General Questions
Who is Square One?
Square One Home Buyers offers a smarter, faster, and more streamlined approach to selling your home. As a direct home buyer, we provide you with greater control, flexibility, and exceptional value when it comes to selling your most important asset—your home. Whether you’re looking to sell immediately or in a few months, Square One Home Buyers is here for you!
Why would I want to use Square One?
At Square One Home Buyers, we are committed to removing the confusion and stress often associated with the traditional real estate sales process. As a direct home buyer, we make it easy for you to:
- Receive a prompt and fair market value offer for your home.
- Get the best deal possible, so you can consider your home sold right away.
- Sell quickly, especially in situations like job relocation, inherited properties, divorce, or homes in need of repairs.
- Experience fair and transparent support from start to finish, from our first conversation to the moment you receive your payout.
With Square One Home Buyers, selling your home is simple, fast, and stress-free!
What areas does Square One buy in?
At Square One Home Buyers, we specialize in purchasing homes across New York State, focusing on areas such as:
- Long Island
- Queens
- Suffolk County
- Nassau County
Our dedicated team serves these regions with top-notch expertise in every aspect of direct home buying. We evaluate quality properties, present you with the best possible offer, and deliver unmatched customer service to ensure a smooth and stress-free selling experience for you, the homeowner.
What kinds of houses is Square One looking for?
At Square One Home Buyers, we’re interested in purchasing all types of homes, regardless of their condition or your situation. If your property meets the following criteria, we’d love to hear from you:
- The property is located in one of our service areas (see above).
- You can provide undeniable proof of ownership.
- The home is valued at $1,000,000 or less.
- It’s a residential property, such as a single-family home, townhouse, or condominium (multifamily and commercial properties are considered on a case-by-case basis).
- Any outstanding leasing agreements must be terminated at closing, unless otherwise specified.
No matter the circumstances, we’re here to help you sell your home quickly and easily!
How fast can I expect to close with Square One?
We can act and close as soon as a week or as long as 6 months. We leave it entirely up to what is the most convenient for you. Tell us how quickly you want to sell your home!
Will I need a listing agent when I work with Square One? What if I already have one?
What happens to my house once I leave?
How do you protect my privacy?
Questions About Our Pricing Process
What is Square One’s process to figure out how much my house will be priced?
With years of home-buying experience and hundreds of successful transactions, Square One Home Buyers is your trusted partner in getting the best possible price for your property. Our property experts carefully assess your home’s value, considering factors such as recent comparable sales in your area and the current market conditions.
Have specific details about your home? Just let us know, and we’ll include them in our valuation process. We can also provide you with a quick comparison of our offer versus traditional home-selling methods. Best of all, we deliver preliminary information about your property in as little as 24 hours!
What standard fees should I expect to pay if I sell my house directly to Square One?
When selling your home through a real estate agent, you typically pay 4-6% in commissions. At Square One Home Buyers, we eliminate those costs entirely because we’re the direct buyer. With no fees or commissions, you save money and avoid the middleman, making the process faster, easier, and more cost-effective!
Questions About Requesting and Accepting Our Offer
How do you send me my offer?
Square One Home Buyers will provide you with a purchase offer within 24 hours (1 business day) of your request. For your convenience, the offer will be sent via email and will include a link to view our highly competitive offer online. If you have any questions or need further assistance, the email will also include our Customer Service contact information to ensure a seamless experience.
Does my offer have an expiration?
At Square One Home Buyers, every offer is custom-tailored just for you and comes with an expiration date, which you can verify on the offer page. If your offer expires, renewing it is simple—just click the “Renew Offer” link in the original offer email, and we’ll send you an updated offer as quickly as possible!
If I agree to my offer, what do I expect next?
Once you accept your offer, you’ll receive an email from DocuSign on our behalf. This email will include an important attachment: the Sales Agreement. To make the process simple, we’ve also included clear, step-by-step instructions on what to do next.
Can I choose my own closing date?
When you review your offer, you’ll have the flexibility to select a closing date within 5–90 days. This date will be included in the final purchase contract, which you’ll receive via email on the same day. If your circumstances change and you need to adjust the closing date, simply let us know, and we’ll do our best to accommodate your request.
If I accept your offer online, will the transaction be final? Will I need to do anything more?
Accepting our offer online is a significant step, but it doesn’t finalize the transaction entirely. After accepting the offer, our team will guide you through the remaining steps to complete the process. This may involve signing additional documents, coordinating the closing details, and addressing any specific requirements related to the property. Rest assured, our dedicated representatives will be there to assist you at every stage until the transaction is successfully concluded.
Once I sign the purchase contract, what happens next?
After you sign the Sales Agreement and provide your attorney’s contact information, Square One Home Buyers will promptly reach out to both attorneys and/or the title company involved. Additionally, we’ll deposit the “earnest money” to confirm the contract, typically by the following business day in most cases.
How fast will my house go into escrow?
After both you and Square One (us) sign the purchase agreement contract, expect your house to go into escrow immediately.
Questions About Our Inspection Process
Do you have to inspect my home?
In most cases, we don’t need to inspect your home. However, if significant repair work is suspected and cannot be assessed online or through the photos you provide, we may schedule a brief inspection. If an inspection is necessary, it will be quick and hassle-free, typically lasting just 10–15 minutes.
Questions About Closing and Moving
When will my closing documents need to be signed?
A few days before the agreed-upon closing date, your attorney will contact you to schedule the signing of the closing documents. At the closing, you can also expect to receive your payout check, ensuring a smooth and timely completion of the process.
When can I expect my mortgage payoff?
Expect the title company or attorney to reach out to you immediately after escrow is opened. They will be responsible for helping you concerning your house’s mortgage payoff or any liens and judgements.
What am I required to leave behind on the property upon moving?
Please ensure that all built-in items are left intact, which includes built-in appliances such as cooktops, dishwashers, built-in microwaves, ovens, built-in refrigerators, and stoves. Additionally, other built-in fixtures that must remain include ceiling fans, built-in BBQs, built-in fire pits, garage door openers and remotes, indoor light fixtures, outdoor landscape lighting, pool equipment, pool fencing, water heater, and window treatments.
What can I take/can't take from the property once I move?
As a rule, you can only take things that aren’t built-in (see above for things that are considered “built-in”). Some things are often overlooked when homes transition from home seller to home buyer. As a result, we strongly advise you, the home seller, to let us, the home buyer, know if you plan on taking something “built-in” with you like wall, bath, and kitchen fixtures, among many others.